Thank you for shopping with EmpireBeards.com! If you are not 100% satisfied with your purchase, we will gladly exchange it or provide you with in-store credit. (Customers have to pay for shipping and handling of returned items.) Returns are ONLY accepted within 7 days of the shipped date and are only applicable to unopened items. You may not return: sale items or any items removed from original shipping package, stained, or used in anyway. Returns are also not accepted if you ‘change your mind’ or decide that the ’products smell does not really suit me’. Shipping and handling on returned merchandise is non-refundable (unless the product is damaged or the wrong item was shipped). Since most beard oil products could be altered after being shipped all returns will be destroyed.
All merchandise must be returned unused, unopened, and with original contents. After emailing EmpireBeards.com a return form will be sent if it is within the 7 days. Please fill out the form and include it with the returned product, you will need to original unopened shipping package with the return form. Please ship to address on the return form. Please remember that you will be responsible for the shipping costs and it is highly recommended that you send your package with insurance. That way you will be protected from loss during shipping. Once your return is processed, you will receive an email stating that you have store credit with us. Please allow 2-4 days from the shipping date for your account to be credited.